Refund and Cancellation Policy

We would rather refund you than have you stuck with something that does not work for you.

Try it before you pay

Where an App has a free allowance, you can see whether it does what you need before any money changes hands. The allowance for each App is stated on its own page. Nothing below takes that away.

14-day money back

If a Bear Tools app is not right for you, ask for a refund within 14 days of the payment and we will refund it in full. You do not have to explain why.

This applies to first-time purchases and to yearly renewals alike.

Renewals you did not mean to make

If a subscription renewed and you had meant to cancel, tell us within 14 days of the renewal charge and we will refund it and cancel the subscription. Only the most recent renewal is refunded; earlier periods are not.

Something is broken

If an App stops working as described and we cannot fix it for you in a reasonable time, we will refund the unused part of your current billing period, whatever the 14-day window says.

What is not refunded

• Billing periods that have already been used and were not reported within the windows above.
• Payments where the product has been resold or the licence shared in breach of the Terms of Service.

How to ask

Email apps@beartools.dev from the address you used to buy, with the order or invoice number from your receipt. That is all we need.

We aim to answer within 2 business days. Approved refunds are issued by our merchant of record, to the original payment method. The money normally lands within 3–5 business days, depending on your payment method and your bank.

Cancelling instead

You can cancel a subscription at any time, without asking us first, in the customer portal — follow the portal link in your receipt or invoice email, or sign in there with the address you paid with, then open the subscription and cancel it. Where an App offers it, the portal also opens from inside the App: in MP3 to Text, Settings → Manage subscription. You choose whether it stops immediately or at the next billing date. The same portal holds your invoices and your payment method. If you would rather we did it, email apps@beartools.dev and we will.

Cancelling stops future charges and leaves your access running until the end of the period you have already paid for.

Before you file a chargeback

If something is wrong with a payment, email us first. We can refund an order in a couple of days, while a chargeback takes your bank weeks and gets your access suspended while it runs. We have never refused a refund that fell within this policy.

Statutory rights

Where you are a consumer, this policy is offered in addition to your statutory rights — including, in the EU and the UK, the right to withdraw from a distance contract within 14 days. Nothing here limits those rights.